Terms of Service
The deal between you and Curbside Clips ("we", "us"). By starting a subscription, joining as a tester, or sending us footage, you agree to these terms. Plain language on purpose.
1. The service
We cut your videos into short vertical Reels in the look you pick, with captions, a title and your name and employing broker on each one, plus suggested post text. Each plan includes a set number of Reels per billing month. Extra Reels are $35 each, billed when you order them.
Turnaround: footage that reaches us by Monday is normally delivered by Thursday. Dates are targets, and section 6 covers what happens if we miss one.
2. Subscriptions and automatic renewal
Your subscription renews automatically at the end of each billing period, monthly or yearly as you chose, and we charge the payment method on file through Stripe until you cancel. Yearly billing charges 12 months up front at the price of 10. Plans are billed in advance. One-time add-ons are billed once.
We email a receipt for every charge, with a link to manage or cancel your subscription. For yearly plans we email a reminder before the renewal date.
If we ever change your price, we email you at least 30 days before it takes effect, and you can cancel before then.
3. Pausing
You can pause for up to 3 months in any 12-month period. Tell us before your next billing date. You're not billed and we don't make Reels while paused, and your look, founding price and any unused Reels from a paid month are kept. Billing restarts on the date you pick, or automatically when the pause ends.
4. Cancelling
Cancel any time from the billing link in any receipt, or by telling us. Cancelling stops future charges. Your plan runs to the end of the period you've already paid for and we deliver the Reels it includes. Nothing renews after that.
You keep every Reel already delivered.
5. All sales are final
Payments aren't refundable, including partly used months, yearly plans and one-time add-ons, except where the law requires a refund. Instead, we make it right (section 6).
6. Our make-it-right promise
Redos until it's right. Tell us within 14 days of a delivery what you'd change in any Reel (a different moment, a caption fix, a better title, the look) and we redo it, as many times as reasonably needed.
Missed deliveries. If we deliver fewer Reels in a billing month than your plan includes, through our fault, the missing Reels are added to your next month. If you'd rather, or if you're cancelling, we credit that month instead.
Reels can only be as good as the footage: we can't fix what isn't in your video, so if a video won't make enough Reels, we tell you and use your next one.
7. Free samples and the tester program
The ten free sample Reels are yours to keep and post, with nothing owed.
Testers. We invite a few agents to try the service free for 30 days, with up to 20 Reels from videos they choose. No card, no charge, and nothing renews. A tester who subscribes within 30 days after their free period ends gets a personal one-time code for 50% off their first 3 monthly payments. Testers may be asked for honest feedback, and we only quote it publicly with their written OK.
8. Promotion codes
Founding offer. Code FOUNDING takes $100 off each of your first 6 monthly payments, for our first 5 clients. After that, your plan's regular price applies.
Codes apply to monthly billing only, one code per client, and they don't combine with each other or with yearly billing. A code's discount ends early if you cancel.
9. Your footage and your Reels
Send only footage you own or have permission to use, including the music, people and places in it. You keep ownership of your footage. You give us permission to use it only to make your Reels.
You own the finished Reels. We won't post them or show them publicly, on our site or anywhere else, without your written OK.
We may keep internal notes on what works (for example which looks clients pick), without your footage.
10. Your advertising, your rules
Arizona's advertising rule (ADRE R4-28-502) asks agent ads to show the employing broker clearly, so every Reel carries the name and broker you give us. Keep them current and tell us when your brokerage changes.
Watch every Reel before you post it. What you post is your advertising: it's your responsibility, and your broker's, that it's accurate and follows real estate, Fair Housing and platform rules. We follow your words, and we'll gladly change anything you flag. Nothing we deliver is legal advice.
11. How we use AI
AI tools make the transcript, suggest moments, time the captions and translate where you've asked for Spanish. A person checks every Reel before it reaches you. AI never changes what you said or makes up footage of you.
12. Messages
We email about your account, deliveries and billing. We send marketing email only with an opt-out in every message. We don't text or call you unless you ask us to in writing.
13. Things we can't promise
We don't promise views, followers, leads or sales. Social platforms decide reach. The service is provided as described here and otherwise as-is.
14. Limits on liability
To the extent the law allows, our total liability for any claim is limited to what you paid us in the 3 months before it, and neither side is liable for indirect or lost-profit damages. You agree to cover claims that come from footage you sent us without the rights to it, or from how you use your Reels.
15. Ending the service
We may stop the service for a client who doesn't pay, sends footage they don't have the rights to, or treats our team abusively. If we end it without cause, we deliver the Reels already paid for or credit them.
16. Card disputes
If something's wrong, tell us first and we'll fix it under section 6. If you dispute a charge for a period we delivered, we may pause your service until it's resolved.
17. Changes and the law
If we change these terms, we email clients at least 30 days before the change applies to them. These terms are governed by Arizona law, and disputes go to the courts in Maricopa County, Arizona, or small-claims court.
Questions? Email dylan@curbsideclips.com.